Ordering books and albums in Workspace

Ordering books and albums is easy in Workspace, but please allow time for production and delivery. Orders go into our system once they have been confirmed and paid for. Be sure to read on, and follow the links for more about delivery times and must go dates.

When you order albums from Queensberry you can ask us to design them for free, or you can design them yourself, either in Workspace or using third party software like Fundy, SmartAlbums or AlbumStomp. Follow these links for detailed information about the three "Design Methods" in Workspace:

• Queensberry's free design service
• The free Workspace album designer
• Design with third-party software

Sections –

How to order an album
Credit card authorisation
Confirm your order
If you change your order

Overview: How to order an album in Workspace

Most of the process is the same no matter which of the Design Methods you choose.

Step 1. Login here: https://workspace.queensberry.com/login. If you don't have an approved account yet, you can sign up on the same page. Logging in takes you to your 'Dashboard'.

Two methods:

Either: Click BUY in the main navigation and select "Books and Albums". With this option you'll specify the album first and select (or upload) the images later.

Or: Click IMAGES in the main navigation to go to your image galleries. Then either create a new "event" and upload images to it, or click through to an event you've already set up. With an event open, click the ORDER PRODUCTS button and select "Design an album".

Step 2. Both these options take you to the Album Set-up screen, which will step you through all the album details we need to make your album — size, cover material and style, pages etc. You'll need to start by specifying the Design Method as described above. If you need more information about our products or prices you can click through to the album pages and other relevant information on our website, and to our price calculators.

Step 3. As part of Album Setup you'll be prompted to upload the image files so that you (or our design team) can start designing the album pages. If you've opted for Third-Party Design you will be prompted to upload your layout files ("spreads") instead. When done, be sure to save the album, at which stage you can:

• proceed to design the album pages in Workspace, or
• submit the order for Queensberry to design, or
• if you chose third-party design, place your album order.

If you want to send a draft of the design to your client for approval: Before you place the order with Queensberry, click 'SEND ALBUM TO CLIENT' in the top right hand corner of the screen. You'll find articles about album proofing and approval in the Workspace section of the Help Centre.

Step 4. Once you're satisfied with the design, and have client approval, you're ready to order your Album. Click 'PLACE ORDER' in the Album sub navigation and you'll be taken to a new page where you will be asked to confirm the album details and supply any other information we may need so that we can make your album.

Once the album order has been sent to us you'll receive confirmation documents from us. There's more about order confirmation below.

Credit card authorisation 

With your confirmation documents we'll include a link to the Make a Payment screen in your Workspace account, where you can pay for your order by credit card. You can go direct to the payment screen any time by clicking Make a Payment in the Account menu in the Workspace main navigation.

If you wish you can authorise us to charge your card automatically for future purchases. We won't do so until we've had confirmation that it's OK to do so. (This is a very convenient way to do business, but you are welcome to grant authorisation on an invoice-by-invoice basis if you prefer.)

Confirm your order

"Order Confirmation" is similar to the system used by printers, for example. We ask you to confirm that we have interpreted your order correctly before we make it.

We reserve the right to obtain your confirmation of order as a condition of supply. In fact, we always require Order Confirmation from new clients, while we get to know each other and you get to know our systems.

When you send an order, Workspace (or Photojunction) logs on to our server and receives back a reference number. Please quote our reference in all correspondence from then on.

When we've processed your order, we will email you the order details as recorded in our system, and ask you to confirm that we have interpreted your order correctly for manufacture. This may include your detailed album plan. We don't start making your album until:

- you've approved the album design, if we created it for you.
- You've answered any queries we may have raised to clarify your order.
- We have all the necessary details and files.
- You confirm that we've interpreted your order correctly.
- We receive payment.

The confirmation process helps avoid misunderstandings, but it does slow things down, so we don't ask you to confirm simple orders, or orders for products like boxes, canvases, prints etc that you've placed and paid for in Workspace's wholesale or retail shopping carts.

We still need payment in advance for unconfirmed orders, and of course we'll still contact you if we have any issues with your order.

As soon as you confirm our team starts working on your book

All our albums are custom made for you. We cannot start making them until you've confirmed your order. Once you've confirmed, you cannot change your order in any way because it goes into production immediately.

After confirmation

After they're confirmed, Basic or Premium Colour Service printing orders go to our lab team for colour-correction. If they notice problems of any sort with your files they will contact you, and put your work on hold until we have your reply.

From time to time, order amendments, errors in order processing, remedial work or requests for extra services may delay an order or result in an extra charge or credit. Examples include order changes, adjustments to freight, charges for file handling or remedial work on image files, the cost of reprinting damaged prints etc. We will advise you of any delays or additional credit card charges as soon as possible.

You can apply for exemption from confirmation on all your orders

If you're a regular client, and would like to get your albums faster, you can apply for exemption from confirmation on ALL your orders. Assuming we have your credit card details on file, and we don’t have to query your order, your job will go straight into production once payment has been processed.

To avoid problems we'll need to be satisfied that you are familiar with and follow our systems, and we'll also need to have your credit card details on file.

Of course we'll still contact you if we have any problems interpreting your order.

If you change your order

If you change your order pre-production extra charges will apply (for example if you change the album specifications, or if you modify page layouts, or send new files for printing).

Changes to orders that have already been confirmed, or gone into production, will incur an additional charge, plus the cost of work already done that must be discarded.